Terms & Conditions

Delivery Policy

Currently we only offer delivery to Metro Melbourne. All orders are delivered fresh by our Couriers within a 4 hour window of either 9am – 1pm or 1pm – 5pm.

Orders must be received by 12pm the day before delivery to guarantee next day delivery. Weekend order cut-off is 12pm Friday.

We are working hard with our partners to offer our products to other states in the future. Please watch this space.

Order Cancellation Policy

Cancellation must be made by 12pm the day prior to delivery. To cancel your order email hello@onyathanks.com.au, please including billing name and order number.

Refund Policy

Full refund may be eligible if not completely satisfied, please contact us and speak to our customer service team.